Key Recovery With New Password

In the dashboard page, select Key Management and then choose Key Recovery from the sub-menu. From the "Search by" dropdown menu, select the appropriate option such as serial number, common name, issuer name, status, or subscriber ID.

Based on the option selected in the “Search by” dropdown, select Search for.

Click on the “Search” button.

It will show the list of User Certificates whose KRS Enable is checked during the creation of the user certificate profile.

Click on the key recovery icon from the Action column. The following window, as shown in the Figure below, will be displayed.

By default, the “PFX with new password” radio button will be selected as shown below.

Enter the new PIN.

The officer needs to sign and authenticate with a token plugged into the system, enter the email ID of the officer, and enter a valid token PIN.

Click on the “Recover Key” button. .pfx file will be available for download.

Click on the “Download Certificate” button to download the PFX file on the system